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Lehigh car wash puts customer service first

January 10, 2018
By ERIC DeVAUX ( , Lehigh Acres Citizen

A new owner often brings change from the top down.

That's a philosophy that was embraced by new, first-time owner Denny Bauman of the Lehigh car wash, LA Wash.

He took over the business in August of last year and has made changes throughout the business.

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New first-time owner Denny Bauman, of the Lehigh car wash LA Wash, took over the business in August of last year and has made successful changes throughout the business.


"When I took over this car wash, it was a bit of a mess," Bauman said.

The renovations began right away.

"I repainted the entire place, the car wash itself," Bauman said.

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He also became a hands-on owner.

He likes to lead by example, saying he considers himself not just an owner, but also both an employee and a manager.

"I stood there cleaning cars and talking to customers," he said.

Since taking over, he has doubled the number of employees.

He has also let Haney's Restaurant food truck set up shop at the wash.

"They have phenomenal food," Bauman said. "We have people that are hungry that are getting their car washed, they might want to get a bite to eat. They can come for two different reasons, now."

Bauman decided to buy the car wash because he wanted to work for himself.

"I was basically trying to get myself out of working for someone else," Bauman said. "That entrepreneurial spirit."

He has found some challenges since taking over the business that he never thought he would have.

"My goal was to open this business, hire the right people," Bauman said. "In the short few month I've been here, it's difficult to find people with a good work ethic."

He thinks this job is rewarding to people who take pride in working hard and producing a good result.

"It's not a hard job as far as mentally," Bauman said. "It's physically challenging job but if you have good work ethic, you'll be successful here."

Coming in, Bauman learned the business quickly and also has built up a staff that knows what to do.

"My motto is to have the right people do the right job," Bauman said.

He wants each member of his staff to have a great, customer-oriented personality.

"When (customers) come in, I want them to have a good experience," Bauman said. "Getting customers back is a key for me."



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